At HawkVision India Pvt Ltd, we are committed to providing high-quality products that enhance your security and convenience. However, if you are not satisfied with your purchase, we are here to assist you. Please review the following policy to understand our procedures for cancellations, exchanges, and refunds.


Cancellations
- Order Cancellation: You may cancel your order before it has been processed for shipping. To request a cancellation, please contact our customer support team via WhatsApp at +91-9911329064 or email us at info@hawkvisionindia.com.
- Post-Shipment Cancellation: Once the order has been shipped, cancellations cannot be processed. In such cases, you may proceed with the return process after receiving the product, subject to the terms outlined below.


Exchanges
We accept exchanges only in the following scenarios:
1. Defective Product: If the product you received is defective or malfunctioning.
2. Incorrect Product: If you received a product that does not match your order.

To initiate an exchange, please contact us within 7 days of receiving the product. Our team will guide you through the process and provide a replacement for the defective or incorrect item.


Refunds
Refunds are applicable under the following conditions:
1. Defective or Incorrect Product: If the product is defective or incorrect, and a replacement is not available or feasible.
2. Cancellation Before Shipping: If the order is canceled before it is processed for shipping.

To request a refund, please contact our customer support team within 7 days of receiving the product. Refunds will be processed to the original payment method within 7 to 10 working days after the returned product is received and inspected.


Return Process
1. Contact Us: Reach out to our customer support team via WhatsApp at +91-9911329064 or email at info@hawkvisionindia.com to initiate the return process.
2. Return Authorization: We will provide you with a Return Authorization Number (RAN) and instructions for returning the product.
3. Packaging: Ensure the product is securely packed in its original packaging, including all accessories, manuals, and invoices.
4. Shipping: Return the product to the address provided by our team. Return shipping costs will be borne by the customer unless the return is due to a defective or incorrect product.


Conditions for Returns, Exchanges, and Refunds
- The product must be unused, in its original condition, and include all original packaging and accessories.
- Proof of purchase (invoice or order number) is required for all returns, exchanges, and refunds.
- We do not accept returns or exchanges for products that are damaged due to misuse, improper installation, or unauthorized modifications.


Contact Us
For assistance with cancellations, exchanges, or refunds, please contact our customer support team:
- WhatsApp: +91-9911329064
- Email: info@hawkvisionindia.com
- Phone: +91-9911329064
- Business Hours: 10am-6pm


Note: This policy is subject to change without prior notice. Please review it periodically for updates.